ear and valued customer,
If you are not
satisfied with a purchase or if you are experiencing another
problem with a ILAB-LILA dealer, here is what you should do
We first request
that you try to settle your dispute with the dealer in question
and try to solve your problem amicably.
Should this step
fail to resolve your problem, or if you are not quite satisfied
with the solution proposed, or if you are wondering whether this
is the 'right' solution or proposal, you can ask the Committee
of the International League of Antiquarian Booksellers for help.
This means that the Committee of the International League of
Antiquarian Booksellers will note your complaint and will forward
it to the National Association of which the dealer in question
is a member. The Committee of the International League of Antiquarian
Booksellers will ask the President of that National Association
to deal with your complaint, the Committee of the International
League of Antiquarian Booksellers will monitor the process and
see to it that your complaint is being dealt with.
In order to do
this you must
- accurately describe the problem;
- inform the Committee of the results of your discussions with
the dealer in question;
- inform the Committee of the solutions or proposals suggested
to you;
- accurately argue why you think these are not acceptable or
why you are not satisfied with the suggested solution;
- fully list your name, title, address, zip-code, town, state
and country, as well as your telephone- and faxnumber and email
address.
Please note that
the Webmaster is in no way responsible for any offered item all
items offered are the property of the dealer offering the item
and the dealer is the sole responsible party for descriptions,
pricing, and cataloguing practice.
The ILAB-LILA
does not buy, sell or appraise books directly. These services
are provided by our individual booksellers. The ILAB-LILA is
not responsible for any offerings made by our individual booksellers.
This applies both the act of offering and to the description
of offering. The database on this site merely provides information
on the offerings made by our booksellers; each individual bookseller
is responsible for his or her own offerings.
The ILAB-LILA is not a party in any contract that arises between
a buyer and a bookseller, through this site or otherwise. It
is therefore not responsible for the execution by its booksellers
of contracts with buyers.
Complaints about particular offerings or about the execution
by ILAB-LILA booksellers of contracts should be directed not at ILAB-LILA
but at the individual bookseller concerned. Should a difference
of opinion occur with a bookseller of the ILAB-LILA database,
please try to find a solution first with the dealer concerned.
If your are still not satisfied, then we suggest you fill the
form below.